Merchant Policy

Information on this page

• How to order:
• Shipping limits:
• Customer guarantee:
• Return policy:
• Payment options:

How to order:
Phone: 1-866-422-8733
Fax: 1-269-683-6363

Email:

Online orders: www.cupcaketree.com

 

Shipping limits:
We ship anywhere in the continental United States. We also ship globally. Please call us for shipping rates and tax considerations. Phone: 1-866-422-8733

 

Customer guarantee:
We guarantee our cupcake tree will arrive ready to assemble with detailed assembly instructions. If your shipment should arrive damaged, please refer to our Return Policy.

 

Return policy:
You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

 

Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:

 

Cupcaketree.com, 110 N. Franks Ave. Sturgis MI 49091.

 

If you have any questions regarding your order, please feel free to contact us at our toll free number 1-866-422-8733.

 

Payment options:
We gladly accept checks, money orders, and major credit cards for mail order transactions. Fax, phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D.